Category: Help Guides
What are the print design and size options?
Unless you have paid for Premium Print Design you will not have any control over the design which will be standard. You are able to include text to the prints, which you can specify via the Event Prep Form you’ll be sent in the final weeks before your event. Due to supply issues and changes […]
How can I change my monthly payment details?
Please email us [email protected] process involves us sending an updated payment link.Please note you must provide at least 6 weeks notice of any change in payment details to allow us to update payment details in advance of any forthcoming payments An administration charge may apply
How can I request PAT & PLI certificates?
We can provide copies of our PAT & PLI certificates in the final few weeks.Please use the form linked below to request All equipment is tested yearly for electrical safety. PLI is available however you are reminded there are limitations on cover due to the nature of the equipment being self operated. *Certificates can and […]
How do I cancel a booking?
If for any reason you need to cancel your booking, you can do so by visiting this link (Cancel My Booking) and completing the form. You will need your booking confirmation to hand. We will not process any cancellation where the above conditions are not met. In cancelling your booking please be aware of our […]
What happens when?
A little overview of our timeline. All final payments must be made and clear at least 45 working days before the equipment is due to be dispatched. Where payments haven’t been made the rest of the process may be delayed. 45 working days before: Pay any remaining balance 6 weeks before: Event prep forms and […]
Has my upgrade been applied?
If you placed an order for an upgrade at least 2 weeks in advance of your booking dispatch date; and used your booking ID and registered email. You will have receipted a receipt and this will be applied to your account as the booking moves towards dispatch. As long as you use the correct details […]