Terms

Definitions

“COMPANY”: Boothiy of 20-22 Wenlock Road, London, N1 7GU

“CLIENT”: The equipment hirer as specified on the contract, and/or invoice

“EQUIPMENT”: Equipment provided on short term hire by the Company to the Client as detailed on the booking confirmation or invoice

Please note in order to hire from BoothIY, we use a third party (this is currently a service called Yoti). Yoti will confirm your ID via their app or online service, in order to hire from us you should have photo ID to match the hirers name. If you do not have this, you may be required to leave a security deposit held on account throughout your hire period.

Application and Amendment

Unless otherwise stated in writing, these Terms and Conditions apply to all services provided by The Company. It is therefore deemed that by placing a booking, making a purchase, or otherwise engaging the company that these Terms and Conditions will apply.

The Company reserve the right to alter, adjust or amend these terms, any update will be shown on our website and sent via e-mail to the e-mail address the Company holds for the Client.

Indemnity

You agree to indemnify The Company and it’s employees and agents from and against any and all losses, damages, claims, or liability of any kind whatsoever, including legal expenses, arising from the use, condition (including, without limitation, latent or other defects) or operation of the equipment, and by whosoever used or operated the equipment during the rental term. The Company is not responsible for accident or injury caused directly or indirectly by the use of the rented equipment.

Communication

The Company will communicate with the Client mostly through electronic communication including but not limited to email.

It is the Clients responsibility to ensure the Company holds full, correct and up to date contact information.

Bookings are self managed by clients using our online system. 

Notices

A notice or other communication given to a party under or in connection with this agreement:

• shall be in writing;

• shall be signed by or on behalf of the party giving it;

• shall be sent to the party for the attention of the person at the address specified in this clause (or to such other person or to such other address as that party may notify to the others, in accordance with the provisions of this clause), any such change to take effect five Business Days after the notice is deemed to have been received or, if later, on the date specified in that notice; and

may be:

• delivered personally; or

• sent by commercial courier; or

• sent by pre-paid first class post or recorded delivery; or

• sent by e-mail.

The address for delivery of these notices will be:

The Company: [email protected]

The Client: The contact details stated on the booking confirmation or invoice

Your Information

The Company collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain guarantee records and to send you marketing information. The Company will not share your information for marketing purposes with companies outside companies within our group You may opt out of any marketing messages at anytime by 
e-mailing [email protected]

Payments

All payments made are non-refundable, and there is no cooling-off period. Due to the bespoke nature of our services and the personalisation of bookings, once a booking is confirmed, all payments are final.

If the event is scheduled to take place within 14 days of booking, the Client agrees to waive their right to the statutory 14-day cooling-off period. This waiver ensures that the Company can prepare and secure your booking in time for the event.

The Company will expect the Client to make full payment prior to supplying any product or service.

Any late payments will incur a £25 late fee. If the account remains unpaid for 7 days past the invoice due date, the Company reserves the right to cancel the contract without issuing any refund. The Company also reserves the right to pursue the balance owed at the time of cancellation, as per the ‘Cancellation’ terms.

Cancellation & Failure To Supply

In the event of cancellation by the Client, all payments made are non-refundable, and there is no cooling-off period. All bookings are final due to the nature of our business and how we secure your booking.

The Client must serve notice of cancellation using the online cancellation form found on our website.

Please note, all bookings include a £75 administration fee, which is non-refundable immediately from booking. This charge covers the costs associated with marketing, initial administration, commission on bookings, credit card processing, and booking processing fees.

If the Client provides at least 6 months’ notice of cancellation, a partial refund may be offered at our discretion only if the booking is successfully resold to another customer. Any refund offered will be determined based on the resale value of the booking, and the £75 administration fee will remain non-refundable in all cases.

If the Company cancels for any reason except:

• Failure to complete identity verification

• Non-payment by the Client

• Breach of contract by the Client

• Abuse, slander, violence or any act which is deemed to damage the relationship with the Company beyond repair

• Not replying to contact from the Company for a period of 14 days or more, or as directed on any communication

Then the Company will refund in full any payments the Client has made.

The company will be have no liability for any delay or failure in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control, which, without limitation will include:

• Any ‘act of god’

• Strikes, lock-outs, or other industrial action

• Shortages of labor, fuel, power, raw materials

• Late, defective performance or non-performance by suppliers

• Private or public telecommunication, computer network failures or breakdown of equipment

• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war

• Natural disaster or extreme weather conditions – ie: fire, flood, earthquake

• Impossibility of the planned use of roadways or vehicle, or public or private transport

• Acts, degrees, legislation, regulation, or restriction of any government

• Accidents, damages or injuries to vehicles, staff, or equipment on route to an event

• Loss, delay or failure caused by a courier or delivery partner

• Any other causes beyond our reasonable control

If the Company is unable to deliver its product or services as per the confirmation of booking, it may offer an alternative or substitute if possible. If this is refused by the Client, the Company will have no liability for the refund for that product or service.

If the Company fails to deliver the equipment on the booked date then it will refund in full, and its liability will only be limited to this full refund.

No compensation shall be requested by the Client or offered by the Company respect of any issues which arise from cancellation, or failure to supply.

Delivery and Collection

The Company will arrange delivery to the client usually one working day before the event date, and arrange collection one working day after the event date. The Company reserve the right to change delivery and collection arrangements without notice. Unless explicitly agreed in writing no deliveries shall take place on a Monday or Tuesday. If there are any delays caused by the courier we reserve the right to alter delivery and collection dates by one day (before or after the arranged date). Delivery and collection dates are confirmed in the final 7 days before the event date.

Delivery can take place only within the areas of mainland England and Wales. Some areas of Scotland are serviceable, but these exclude Scottish Highlands. Please contact us for a delivery authorisation code for any areas outside of mainland England or Wales.

Loss and Damage

The Client accepts and understands that they are fully responsible for the equipment on hire to them and ensuring it is not damaged whilst in their care. The Client understands they are responsible for safely preparing the equipment for return.

The Clients responsibility shall start upon receiving the delivery, and end (subject to having correctly packaged or prepared the equipment for return) when the equipment is taken away by a member of our team, courier or delivery partner.

The Client will ensure they only allow the collection of equipment via the collection method provided to them via Boothiy in the collection pack.

The Client acknowledges a cost of £50 will apply for each and every failed collection attempt, along with any losses the Company suffers as a result including (but not limited to) any loss of income, and additional administration costs.

The Client is responsible for notifying the company on delivery of the equipment for any damage, or lack of equipment – you will have 1 hour from the delivery being made to notify the Company of any defects or damage.

The Client will be fully responsible for the repair or replacement cost of all and any equipment damaged or lost in their care. The Company will apply an additional charge for any loss of income or costs incurred from the impact of any loss or damage that may impact other hirers.

Return of Equipment

The Client will prepare the equipment for return using the Company return instructions which will be provided with the equipment on delivery.

The equipment must be returned in the same state and condition as it was received.

The equipment must have the correct return labels attached and all return instructions must be correctly followed.

The Client will be responsible for a late return fee in the event all or any of the hired equipment cannot be collected by our courier, team or delivery partner on the specified date (unless otherwise specified, the next working day following your hire end date) – this will be charged at a cost of £150 per day.

Equipment Failure

The Client will report all and any issues arising during the hire to the technical support service, details of which are provided to the Client within the delivery. The hirer should appoint a responsible person to manage/oversee the equipment if they are unable to. No refund in full or part will be provided where equipment breakdown, failure or otherwise is not reported; or where the Client or anyone acting on their behalf fails to follow the instructions provided by our technical support advisors; or where the fault is caused by misuse including not following instructions, activating equipment earlier than the planned event date, or any other factor which is due to a failure on behalf of the Client or anyone acting on their behalf.

Where the equipment failure is due to a fault with instant printing service, if the technical support advise the issue cannot be resolved by the Client the Company will provide a full reprint upon the equipment being returned. The Client should use the rest of the equipment and the Company will provide the photo prints within 28 working days of receiving the equipment back, there will be no cash alternative, compensation or refund offered.

Please see ‘Additional Services’ for details on failure from internet service, backgrounds and other additional services.

Additional Services

Where possible the Company may offer services to the Client which it may not be able to fully control, and therefore, it is accepted by the Client that the Company has no liability in any failure of these additional services. For these matters no refund or compensation will be made available to, or be requested by the Client.

This will include, but not be limited to, any internet, photo sharing or connectivity which may be dependent on a connection we cannot guarantee or control. Any on-site printing, visual display of photos or videos, additional products (for example guest books, prints, props, or photo gifts).

Identity Verification

The Company requires verification of your name and address prior to dispatching the booth. We use trusted third parties to complete this process, details of which are provided in the final weeks before your booking.

If you are unable to complete verification or verification checks fail we will be unable to dispatch the equipment booked for you, and would have to cancel the booking. A refund would fall in line with the cancellation refund ratios stated above under Cancellation.

Details of how data is stored is available via our privacy policy and/or that of any third party services used.

Content

Where the Company equipment is correctly used in the capture of photos, and the equipment is returned on time, the Company will endeavour to provide a digital online gallery within 14 working days via e-mail.

It is the responsibility of the Client to ensure all those featured in any captured content have given permission to feature in the content; and that any images captured do not breach any copyright or other legal protections.

Any digital galleries will be available for download and sharing for a period of up to 90 days, after this time all content will be deleted.

In the event there is a loss of any content captured by equipment on hire from the Company and there has been no failure of the Client to follow the instructions to ensure proper usage and care, the Company will be liable for a refund of £50.

Whilst the Company will provide the equipment for a hire duration, the Client understands the equipment may have a maximum capacity which will exceed the fair use the Company would expect for that hire period, however, the Company will not be responsible for any failure of the equipment in the event that the maximum storage is reached before the end of the hire period.

All and any equipment captured via the Company equipment will be copyright protected by the Company, and provided to the Client on a free personal license (which permits usage for personal use – but prohibits any commercial usage). If any images from the Client event are used in a commercial manner, the Company reserve the right to charge the Client a fee of £500+VAT for each image used.

Images captured by the Company may be used on the Company website, social media, and other marketing without limitation or approval, it is your responsibility to make any users of the equipment aware of this.

Client Responsibilities

In addition to those responsibilities set out within this entire agreement, the Client shall also ensure the following, to ensure any services can be properly supplied: –

• Be available to receive the equipment delivery

• Be available to allow collection of the equipment

• Ensure power is available within 1 metre of the desired equipment location

• Ensure sufficient space is available (see product hire pages on our website)

• Ensure the operating area floor is level, flat and solid

• Follow the instructions to set-up, operate and pack down all equipment

• Follow the instructions to prepare the equipment for collection

• Ensure all guests/users of the equipment are aware that material captured by the booth will be available to all users of the equipment and take responsibility for any issues/claims arising from this

• Complete upon request the event preparation form within 7 days of receiving it, and no later than 14 days before the event

• Notify the Company of any damage or missing parts or equipment within 1 hour of receiving the equipment

• Not access, or change any settings on the equipment (be aware that charges will apply for correcting any issues arising from any changes to settings, and no refunds provided if these changes result in equipment failure)

• Not access, remove, change anything on the devices on hire (be aware that charges will apply for correcting any issues arising from any changes to settings, and no refunds provided if these changes result in equipment failure)

• Only use the equipment as provided and as instructed

• Notify the Company of any damage or lost parts or equipment that has occurred during the Clients hire prior to returning the equipment

• Notify the Company if the equipment is not delivered

• Report any issues, equipment failure or breakdown during the hire period to the technical support service (failure to report all and any issues will result in no refund should you not be able to use the equipment as planned)

Company Responsibilities

In addition to those responsibilities set out within this entire agreement, the Company shall also ensure the following, to ensure any services can be properly supplied:

• Ensure the equipment is delivered on the first day of the hire, and arrange collection on the first day after the end of the hire period, or as agreed with the Client

• Provide a link to any uploaded content within 7 days of receiving the returned equipment

Klarna & ClearPay Payments

If you opt to use a third party finance provider for your payment method they will collect your payment and we will be responsible for delivery of the service. Failure to maintain or adhere to any arranged payment may result in your order being cancelled.

Please refer to these service providers for their up to date terms, conditions and policies.

When using these payment methods their is no right to a refund or credit for any cancellation, and all orders placed using these methods will be final. 

Refunds

In the event a refund or credit is deemed appropriate, the said amounts shall be credited to the card with which the original payment was made. This transaction shall be executed at the conclusion of the month in which the refund or credit was approved. Following our processing of the refund or credit, the recipient can generally expect the credited funds to be visible within a period of 10 business days. Once our payment processor has processed the transaction, it is then subject to the processing timelines of the card issuer. We do not exert any control over, nor accept responsibility for, the duration required by your card issuer to reflect these funds. Upon our issuance of a refund or credit, we shall provide confirmation of the same. Subsequent to this issuance, any further inquiries regarding the status of the refund or credit should be directed to the cardholder’s respective card issue

Chargebacks

1. Malicious or Fraudulent Chargebacks
   If a client initiates a malicious or fraudulent chargeback, BoothIY reserves the right to take all necessary action to contest and recover the payment. Each chargeback deemed to be fraudulent or without basis will incur a £35 administrative charge per payment reversed.

2. Client Communication Requirement
   Clients are required to contact BoothIY directly with any issues relating to their hire and to follow our established Complaints Policy. This process ensures that we can address any concerns swiftly and fairly.

3. Right to Withhold or Cancel Services
   Where a chargeback (in full or in part) is raised either prior to dispatch or during the hire period, BoothIY reserves the right to withhold or cancel delivery of the relevant services without refund. We will consider this a frustrated contract, recognising that the client’s action suggests an intent not to fulfil their part of the agreement.

4. Payment Liability for Frustrated Contracts
   In cases where a chargeback is raised due to actions considered suspicious, unjustified, or fraudulent, we will treat this as a breach of contract. BoothIY will require full payment for the services, even if delivery is withheld or cancelled. Clients are advised to engage with us to resolve any issues in good faith to avoid contractual complications.

5. Compliance with UK Consumer Law
   BoothIY operates within the framework of UK consumer protection laws. This chargeback policy applies solely to cases where a client’s actions are deemed to be fraudulent or unjustified. This policy does not affect clients’ statutory rights but protects BoothIY from losses incurred through fraudulent or abusive chargeback practices.

Privacy Policy

Please be aware of our Privacy Policy here

Orders Placed Online

All orders will be subject to manual approval. If your order is rejected we will notify you within 7 days of your transaction and refund all and any money paid. Orders will only be final when confirmed through a booking confirmation, a receipt does not confirm our acceptance of your order.